puertogun.com - puertogun.es - puertogun.net - puertogun.info (hereinafter puertogun.com) is an Internet domain owned by COMGUN SL with CIF: B72308737 with domicile in C /. Of the Magnolias, 37, Local 10, 11500 El Puerto de Santa María (Cadiz) - SPAIN (hereinafter the owner).
The owner has a great experience in selling replicas of weapons and accessories with Objective of satisfying the needs of its clients.
General Conditions of Use.
1. Acceptance and availability of the General Conditions of Use
The present conditions regulate the use of this Website, which Makes the Holder available to the people who access for the purpose of proportional information about own products and / or third-party collaborators, and facilitate the access and contracting of the same
2. Applicable standards />
These General Conditions of Use are subject to the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, its Development Regulation, RD 1720/07, the Law 34/2002 of 11 July, on Services of the Information Society and Electronic Commerce, Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by and L Royal Legislative Decree 1/2007 of 16 November, Law 26/1984 of 19 July, General for the Defense of Consumers and Users, Royal Decree 1906/1999 regulating telephone or electronic contracting, Law 44/2006 of 29 December on improving consumer and user protection, Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, Law 7/1998, of April 13, on General Conditions of Contract, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Law 17/2009 of November 23, Free access to service activities and its exercise, Law 7/1996, dated January 15, on Retailing and the specific regulations on the regulation of arms developed below (BOE No. 55, 05/03/1993) (New Annex BOE 5 of January 5, 2013 Order IMP / 2860/2012 d E December)
Internal Trade (Articles 54.3 and 54.5):
Art 54.3) Weapons of category 4 may be acquired and kept at home without any other Process that the statement of sale, the type of weapons and identity data of the acquirer to the Mayor of the municipality of the residence of the latter and the Intervention of Weapons of the Civil Guard. 7ª.6. May be acquired after proof of the majority of the buyer's age by displaying the National Identity Document, passport, card or residence authorization, whose data must be entered in the corresponding books by the seller establishment. > Licenses in general (Art 96.6):
Licenses and cards (Art. 105. 1) to carry and use weapons of category 4 outside the home. / 2/3/4/5 and 6):
Art. 105.1) In order to carry and use weapons of category 4 outside the home, it must be documented, They will accompany in any case. The cards of arms will be granted and retired, as the case may be, by the Mayors of the municipalities in which the applicants are located or residing, after consideration of conduct and antecedents of the same. Their validity will be limited to the respective municipal terms.
Art. 105.2) Weapons included in category 4ª.2. Can be documented in limited number with card B, whose validity will be permanent. Of those included in category 4 (1), only six weapons with cards A whose validity will be five years can be documented. Art. 105.3) However, the municipal authority may limit or reduce, Both the number of weapons that can be owned by each interested party and the validity of the cards, taking into account local and personal circumstances. That concur.
Art. 105.4) Applicants Of card A must prove that they have reached the age of fourteen, for which purpose they must submit a National Identity Document or equivalent documents in force. Art.105.5) The arms card shall be issued in print, That will make the General Direction of the Civil Guard. Up to six weapons can be identified on each form. In the case of B cards and the number of weapons exceeds six, the interested party may hold more than one card. Art.105.6) A copy will be sent to the interested party;
Provisions on the possession of weapons (Article 146.1):
It is prohibited to carry, display and use outside the home. , Of the place of work, where appropriate or of the corresponding sporting activities, any kind of small firearms and white arms, especially those with a pointed blade, as well as general weapons of categories 5, 6 and 7. />
Order INT / 2860/2012 on Airsoft Regime:
Article 2.1. The regime applicable to ludico-sport weapons whose firing system is automatic will be established in the Arms Regulations, approved by Royal Decree 137/1993, of January 29, for category 4.1 of its article 3. < > Article 2.2. The regime applicable to ludico-sports weapons that are operated by spring or spring will be established in the Arms Regulations for category 4.2 of its article 3.
All articles comply with the regulations and homologations required
The minimum age for the purchase of items in the "Replicas" and "Aire Compr." Categories is 18 years, which is why it is It is necessary to present the identity document at the time of purchase for the issue of the invoice in case of picking it up at our premises personally. Or indicate your date of birth in the data requested in the Registry if a remote sale is made. However, from the age of 14, they can be acquired with parental authorization or the legal guardian in writing and signed, accompanied by a copy of the identity documents. You can request the authorization model in our shop. For articles in other categories, if you are a minor, it will suffice to have the client the consent of the parent or legal guardian to make the purchase.
Both the access to the website Property of the Holder as the use that can be made of the information and contents included in it, will be the exclusive responsibility of whoever does it. The conditions of access to the Website will be subject to the current legality and the principles of good faith and lawful use by the User of the same, being generally prohibited any type of action to the detriment of the Holder.
3. Modification of the General Conditions of Use
The Holder reserves the right to modify, At any time, the presentation and configuration of the Website, as well as the present General Conditions of Use. Therefore, the Owner recommends the User to read them carefully every time he accesses the Website. You will always have the General Conditions of Use in a visible site, freely accessible for any queries you wish to make.
4. Description of services
www.puertogun.com is the
In order to make purchases of our products it is necessary to register in advance . By registering as a Registered User you confirm that you are a person of legal age, capable of contracting or having express authorization of your legal guardian and that (hereinafter also referred to as the "Registered User") accepts all of the conditions of this Legal warning. The user once registered will be able to make purchases of the products that he chooses, being subject to the specific terms and conditions.
The user identifier will be composed of his email address and a password. The password must consist of at least 5 characters. We recommend using a strong password that contains a greater number of characters, do not use common words or names, and combine capital letters, small letters, numbers and symbols.
Use of your identifier and password are personal And non-transferable, not being allowed the transfer, or even temporary, to third parties. In this sense, the User undertakes to make diligent use and keep the same in secret, assuming all responsibility for the consequences of its disclosure To third parties. In the event that a user knows or suspects the use of his password by third parties, he must notify us immediately.
The Holder may interrupt the service to any User who makes an unethical, offensive, Illegal, or incorrect content or services of this Website and / or contrary to the interests of the Holder. It also reserves the right to reject any application for registration or cancel a previously accepted registration, without it being obliged to communicate or state the reasons for its decision and without it generating any right to compensation or compensation. /> 6. Termination
The Holder reserves the right to interrupt or cancel the Website or any of the services in the same, at any time and without prior notice, for technical reasons or any other Nature, and can unilaterally modify both the conditions of access, and all or part of the contents therein, all without prejudice to the rights acquired at that time. >
The links contained in the web site may direct to third party websites. The Holder assumes no responsibility for the content, information or services that may appear on such sites, which shall be exclusively informative and in no case imply any relationship between the Holder and the persons or entities holding such content or holders of the sites
The Holder is not responsible in any way for any type of damage that could cause the Users to this Website, or any other, for the illegal or improper use of it, Or of the contents and information accessible or facilitated through it.
The Holder will not be responsible for the infringements made by users of his Web that affect third parties.
Regardless of what is established In the General Conditions of Purchase relating to the contracting of goods collected in this Website, The Holder is not responsible for the accuracy, accuracy and quality of the pre Website, its services, information and materials. These services, information and materials are presented as they appear and are accessible without guarantees of any kind.
Consequently, the Holder does not guarantee the reliability, availability or continuity of your Website or The Services, so that the use of the same by the user is carried out at his own risk and without, at any time, can be demanded responsibility for it to the Owner. The owner will not be responsible in case of interruptions of services, delays, errors, malfunction of the same and, in general, other inconveniences that have their origin in causes that are beyond the control of the Holder, and / or due to a willful act Or culpability of the user and / or has as its origin causes of acts of God or force majeure. Without prejudice to what is established in article 1105 of the Civil Code, the following shall be included in the concept of force majeure, in addition, and for the purposes of these General Conditions of Use, all events occurring outside the control of the Holder, such as: Of third parties, operators or service companies, acts of Government, lack of access to networks of third parties, acts or omissions of Public Authorities, those others produced as a result of natural phenomena, supply cuts, etc. and attack by hackers or third parties Specialized in the security or integrity of the computer system, provided that the Contractor has adopted reasonable security measures in accordance with the state of the art. In any case, whatever the cause, the Contractor will not assume any responsibility for any direct or indirect damages, emergent damages and / or loss of profits.
The Contractor excludes any liability for damages and Damages of any nature that may be due to the lack of truthfulness, accuracy, completeness and / or timeliness of the services and products transmitted, disseminated, stored, made available or received, obtained or accessed through the Website as well As for the services and products provided or offered by third persons or entities. The Holder will try as much as possible to update and rectify that information hosted on his Website that does not comply with the minimum guarantees of truthfulness. However, it will be exempted from liability for its non-update or rectification as well as for the contents and information contained therein. In this sense, the Holder has no obligation to control and does not control the content transmitted, disseminated or made available to third parties by Users or collaborators, except for the assumptions in As required by current legislation or when required by a competent Judicial or Administrative Authority.
The Holder can not be held responsible for the use of this Website by outsiders or references that may exist on sites
The User undertakes to hold harmless the Owner for any damages, damages, penalties, expenses (including, without limitation, attorneys' fees) or civil, administrative or any other liability, which Be related to the non-compliance or partial or defective compliance by you of what is established in these General Conditions or applicable law, and especially in relation to your obligations regarding the protection of personal data contained in these conditions Or established in the LOPD and development regulations.
It is also reported that The Holder makes available to users a space to come Which allows the purchase of various products, but is not the manufacturer of the same, so the warranty on them is only referred to as seller and distributor and manufacturers will be the ones who have the ultimate responsibility for the quality and content of each product. In case that the Users initiate any type of claim on a product said claim or action exempts of all responsibility to the Holder and its employees. The Holder will at all times ensure that the products offered meet the highest quality and will normally facilitate returns or changes if a product does not satisfy its customers for some suitable reason. Each buyer will be responsible for reading And to follow the rules of use of those products that contemplate them and therefore will be responsible for any damages that can be caused by not respecting those rules. The Owner will not be responsible in any case for the misuse of any of the products. The information contained in the indications of said products can not under any circumstances be considered as a basis of guarantee, or object of responsibility.
Users will keep the Holder Free from any claim or demand of third parties related to the activities promoted within the Website or for breach of the General Conditions of Use and other policies that are incorporated herein or for violation of any laws or rights of third parties.
9. Nullity and ineffectiveness of the Clauses
If any clause included in these General Conditions of Use was declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect Only to that provision or to the part thereof that is null or ineffective, with the General Conditions of Use remaining in all other respects, such provision being, or the part thereof
All notices, requests, requests and other communications to be made by the parties in connection with these Conditions General of Use, must be made in writing and will be understood to have been duly made when they have been delivered by hand or sent by ordinary mail to the other party's address or to the other party's email, or to any other address or email
11. Intellectual Property the Industrial
The intellectual property rights of this Website, its source code, design, Navigation structures and the various elements contained therein are the exclusive ownership of the Holder who is responsible for the exercise of the exploitation rights of the same in any form and, in particular, the rights of reproduction , Distribution, public communication and transformation, in accordance with Spanish and European Union law applicable.
Reproduction in whole or in part of the contents of this Website is strictly forbidden without express written consent By the Holder. The unauthorized use of these contents by any other person or company will give rise to legally established responsibilities.
The Holder will commercialize the products with the Trademarks and with the trade marks that their suppliers indicate. These are the legitimate owners of the Trademarks and of the promotional material that they can make available for the promotion of the product and grant the Holder the necessary authorization for the use of the same without considering in any case an assignment of his property, being the supplier The exclusive responsible of any demand filed by third parties in relation to the use of the Trade Mark, exempting the Holder from any responsibility
Any form of exploitation, including all types of reproduction, distribution, assignment to third parties, public communication and transformation, by any type of support and means, of the Mentioned works, creations and distinctive signs without previous and express authorization of their respective owners.
It is forbidden, except in the cases expressly authorized by the Owner to present this Website or the information contained therein under frames or frames, Trademarks or trade names of another person, company or entity expressly including the photographic content deemed to be the exclusive property of the Holder.
Infringement of any of said rights may constitute a Violation of these General Conditions of Use, as well as a crime punishable in accordance with articles 270 et seq. Of the Penal Code.
For any questions arise On the interpretation, application and fulfillment of this Legal Notice, as well as of the claims that may arise from its use, all the intervening parties are submitted to the Thu Ces and Courts of El Puerto de Santa Maria (Cadiz), expressly renouncing any other jurisdiction that might correspond to them.
The owner is committed to comply with the regulations on Personal Data Protection and to respect the privacy of All its users. Our objective is to offer you the best service and for that we need to have your data.
In accordance with the Organic Law 15/1999, of December 13, on the Protection of Personal Data ( LOPD) and its Development Regulation approved by Royal Decree 1720/2007, dated December 21, we inform you that the personal data you provide through our Website or by sending emails will be incorporated into a file owned by the Headline. The rights of access, rectification, cancellation and opposition can be exercised by postal mail attaching a copy of a document proving their identity to the address: Calle de las Magnolias, 37, Local 10, C.P. 11.500 from El Puerto de Santa María (Cadiz) indicating "Data Protection"
The User who registers with our Newsletters service expressly consents to receive our communications in order to be able to provide and To offer our services and to process it, as well as to send you information and publicity about the offers, promotions and recommendations that we create may be of your interest related to any type of service currently or in the future, being able at any moment to oppose the reception of Advertising sending emails from the same account where you receive these communications to firstname.lastname@example.org indicating your desire to unsubscribe.
1. Free text fields
Free text fields that, available to the User, can appear in the forms of the Website have as sole and exclusive purpose to gather information to improve the quality of the Services.
The Us Shall not include, in those spaces that the Website may offer as "free text fields", any personal data that may be qualified within those data for which a medium or high level of protection is required, meaning As well as data of a medium or high type, including but not limited to economic, financial, psychological profiles, ideology, religion, beliefs, trade union affiliation, health, racial origin and / or sex life. 2. No mandatory fields.
The Owner notifies the User of the non-obligatory nature of the collection of certain data, except in the fields indicated by a (*). However, failure to complete such data may prevent the provision of all Services linked to such data, freeing you from any responsibility for the non-provision or incomplete provision of these Services. 3. Access and rectification of Personal data
The Registered User has the possibility to access their personal data, and to carry out the appropriate modifications in relation to them. In this sense, the User undertakes to provide certain information in relation to his personal data, and keep the data provided to the Holder always updated. The User will respond, in any case, of the veracity of the data provided, reserving the Holder the right to exclude from the services registered to every User Or that has provided false information, without prejudice to other actions that proceed in law. The data provided by the User will be presumed correct, so that, in case of wrong sending of your data by the User, the Owner declines any responsibility in case of incorrect execution or non-execution of the shipment, as well as the incorrect compliance Of the necessary administrative procedures.
4. Communication of personal data
For the management of our services, your data may be processed by any company that provides us with shipping services, Messaging, accounting, consulting, computer maintenance, or any other that, because of its condition as Treatment Manager, is indispensable or unavoidable that access or treat this data. This treatment will not be considered in any case a transfer of data.
The Holder will not transfer his data to third parties in any case.
< In addition, the information of any kind that the parties will exchange with each other, the one that they agree on is of such a nature, or which simply looks at the content of said information, shall also be confidential. The visualization of data through the Internet, will not entail direct access to them, unless express consent of the holder for each occasion.
The execution of an order implies the obligation for the User to pay the same.
Orders can be made in the following ways: > A. In our online store www.puertogun.com (24 hours a day)
B. By telephone to the number 956 870 970 (during store opening hours)
< (24 hours a day)
Upon receiving the order, if everything is correct you will go directly to prepare the shipment. In case of any incident with the same, we contact the User to discuss any possible solution.
This check and communication to the customer will be made during opening hours of store.
All our prices are in Euros and in accordance with current regulations, any purchase made through the Website will be (VAT), and this amount is included in the price.
Orders destined for the Canary Islands, Ceuta and Melilla, are exempt from VAT by application of what Provided for in Article 146 of Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of them.
The owner reserves the right to modify their prices at any time, but the products will be invoiced on the basis of the rates in force at the time of purchase or unless manifest typographical error. >
The Owner reserves the right to refuse an order from any User with whom he has a dispute or there have been problems in the payment of previous purchases.
2. User Obligations < Any user who makes a purchase through this Website is declared of age, or with the authorization necessary to make the purchase, and if applicable with full capacity to use means of payment and that the They have sufficient funds to cover all costs resulting from the purchase of products, the user also declares fully and unreservedly accepting all of the conditions of this Legal Notice.
Before making any order is obligation User Login Register On the Website. The User can establish one or more requests for purchase of products or services offered through the Website.
When making an order, the User accepts the specifications and characteristics of the product offered, for this purpose the Holder Indicates that the products shown in the photographs of this Website may suffer slight differences from the final product in terms of size, color, components, etc. By availability of the manufacturers. The purpose of the photographs will be the orientation for the consumer or suggestions of presentation, without supposing in any case contractual images. The Holder assures in any case that these differences will not suppose a worse ca
3. Conditions for orders with shipping
The order is sent once the payment has been verified by the form chosen by the User (See " Payment Methods"). This check will be done during store opening hours. Therefore, it is up to the arrival time of the payment to be able to process it on the same day. The shipment is made by transport agency. As well as with assurance of the shipment by the amount of the order.
The cost of the shipment will be calculated automatically when placing your order, informing in any case the Website of the cost before accepting it definitively.
Shipments will be made from Monday to Friday working days, being able to send all orders that have been confirmed as indicated in the previous point before 13:00. If you need your order before a certain date, please contact us at tienda @ puertogun . com.
Once the shipment has been made, the user is informed by email or sms of the data Transport, tracking number and contact of the transport company). In order that the same User can perform the following actions:
Track the package knowing at all times its status and where it is.
To check the delivery time by contacting the courier company.
In case there is any type of incident in the delivery the User can contact the Cardholder directly to be resolved to the courier company.
Additional transportation costs Caused by the declaration of an incorrect or incomplete address, are the final responsibility of the final customer
4. Payment methods and Security.
The accepted forms of payment are the following:
Cash in store: available for the option of "Pick in store"
Cash payment: The User will pay the amount of the order to the courier at the time of delivery of the items.
Current directly in the window of the bank. You can telephone or email that income to expedite the processing of your order. You must indicate your name on the income to identify the payment.
Bank transfer: the User will make a bank transfer for the amount of the order to the bank account. You can notify by email attaching a copy of the transfer to expedite the processing of your order. You must indicate your name in the transfer to identify the payment.
Payment through Credit Card: the User will pay the amount of the order through the link with the Virtual POS of the bank that will be created automatically when performing Order and choose this option. In this form of payment you receive the confirmation from the bank that has made the payment, the rest of data such as card numbering, etc. . . Are communicated by the User only to the bank. It also uses, depending on the card, the technology of CES (Secure Electronic Commerce) that needs a confirmation code that receives via SMS, and that when making the purchase, if it has not previously been registered, the entity of the card Will guide you through the steps so that you can sign up at the same time.
Payment through PayPal (puertogun @ comgun . es.): User will pay the order amount through PayPal link It will automatically create when ordering and choose this option. In this form of payment you receive the PayPal confirmation that the payment has been made, the other data such as card numbering, etc. . . Are communicated by the User to PayPal only. The shipment of the items paid thus will only be made to the address communicated by Paypal, and with delivery exclusively to the recipient upon presentation of the ID. Because PayPal, in case of full refund of a purchase does not return the fixed commission of 0.35 €, in the event of requesting the customer a full refund will be reduced by the amount mentioned above by Paypal's payment policy. That is to say: the total payment will be refunded less 0.35 € which is the fixed commission that Paypal is left to carry out or not the transaction.
Guarantee: > The seller responds to the lack of conformity that manifests itself within two years of delivery. For any management related to the guarantee is necessary the presentation of the original invoice of purchase of the article, as well as only the consumer that is related to the invoice issued. When depositing the article for its management, the consumer will be given a receipt of the material delivered. In the case of "remote" sales, this documentary will suffice with the delivery note issued by the courier agency that collects the item.
Post Sale Service:
During the first six months, incidents arising in non-expendable items will be covered, covering material and labor costs of non-conformities in articles.
Guarantees not covered:
The following cases will not be considered as covered by the guarantee described above:
Misuse by the consumer or other than that referenced in the information provided
Faults caused by the consumer
Loss of parts or accessories by the consumer
As well as any lack of conformity Which does not exist at the time of delivery
Post Sale Service for what is not covered by the warranty:
We offer a Technical Assistance Service (SAT) for the resolution of any incidents not contemplated by The warranty, as well as for the repair of any article related to our activity and that has not been purchased in our store.
At the time of delivery of the article for repair will inform the consumer of the c Oste estimated and will be given a receipt that will include the items delivered and the estimated amount of the repair. In case that once it is reviewed by the technician there are deficiencies other than those anticipated and this leads to a budget increase, the client will be notified for their conformity. In case of not accepting the new budget, the article will be returned to the state in which it was originally delivered and no cost will be generated for the client. 6. Right to withdraw
In compliance with Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of
6.1 When the User is a consumer and the contract is executed without the simultaneous physical presence of the User and the Card Holder (distance selling), the User will be informed of the User's right to withdraw. User will enjoy the right of withdrawal described in this section, with the exceptions provided in article 103.
6.2 Information to the consumer and user about the right of withdrawal.
a) The User has the right to withdraw from this contract within 14 days Natural
b) The withdrawal period will expire at 14 calendar days from the date of the conclusion of the contract.
c) To exercise the right to withdraw , The User must notify us of his / her decision to withdraw from the contract through an unequivocal statement (for example: a letter sent by post or email). You may use the following form of withdrawal form, although its use is not obligatory .
d) To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the expiration of the corresponding term.
F) This refund will be made using the same payment method used by the User. - - - - - - - - - - - - - - - - - - - - - - - - - MODEL FORM:
- To the attention of the Holder: PuertoGun C /. Of the Magnolias, 37, Local 10, 11500 El Puerto de Santa María (Cadiz)
- I hereby inform you that I give up the contract of sale of the following property:
- User Name:
- User Address:
- Signature (only if this form is presented in paper):
- - - 6.3 The User may direct the previous form to the following addresses:
- - - - - - - - - - - - - - - - - - - Postal code: C /. Of the Magnolias, 37, Local 10, 11500 El Puerto de Santa María (Cadiz)
E-mail: tienda @ puertogun . com.
6.4 According to Law 3/2014, dated March 27 , Which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, dated November 16, in its art. 103, the right of withdrawal shall not apply to contracts relating to (among others):
(a) The provision of services, once the service has been fully executed, when the execution has taken place With the express prior consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been fully executed by the employer, he will have lost his right of withdrawal. (B) The supply of goods made according to consumer and user specifications or clearly personalized.
<C) Supply of goods that may deteriorate or expire quickly.
(d) Supply of sealed goods that are not fit to be returned for reasons of health or hygiene protection and That have been unsealed after the delivery.
In relation to this section with the request of the User this gives their previous express consent with the knowledge on their part that consequently in these cases loses its right of withdrawal .
7. Cancellation of orders
Any order placed can be canceled at no cost to the customer until the moment of sending the order to "Sent", when Has begun its management by the courier company.
To do this the customer must communicate it by email to the address tienda @ puertogun . com. or by telephone at 956 870 970 during opening hours of the store <
If the override occurs after the packet and To be "Shipped" the customer must assume the costs generated by the shipment (the communication to the customer prior to the acceptance of the order) and costs of return (it is estimated that this cost amounts to approximately 18 euros, unless The cost of shipping exceeds this amount).
PuertoGun reserves the right to claim such amounts according to the information provided to the customer.
To summarize the above, the cancellation Of an order placed will not generate any cost to the customer, if that order has not generated any expense for us.
An order will be considered delivered when signed The receipt of delivery by the customer. The customer will have a period of 14 calendar days to make any return.
In order to return the product, it must be in its original packaging and present the same conditions as when it was sent. Items returned must be in a "new" state as received, and no return of defective items, breakages, no operation or missing parts or accessories originally included in the sale will be accepted. The shipping costs of the returns will be borne by the customer unless there has been any error in the shipment from us and the return will be made in exchange for another product of the client's liking, if none at that time the economic value will be Stored in a balance in favor of the customer indefinitely, to be able to use it in any other purchase.
In each article will appear the amount of available stock, but A greater quantity may be ordered although if the item is exhausted in the factory, the delivery times can be significantly higher than those established, in that case the Holder will put in with Tact with the User through email or telephone to report any incidents concerning your order and you will have the right to cancel it if you wish.
10. Customer Service
< > The user will have a customer service, so you can send an email to: tienda @ puertogun . com. and you will receive an answer as soon as possible or you can use the telephone 956 870 970 in the business hours of our store.
Your order will be processed and processed by the Official Distributor of the brand in Spain.
As a courier company, we will rely only on entities of recognized prestige in domestic shipments.
When will your order be shipped?
When will the order be shipped? / P>
The requested items will be shipped the day after completing the order on our website. If you have chosen the Bank Transfer or Transfer as payment, it will be the day after receiving the payment in our account. In this case, you can advance this process if you send us the proof of transfer to our email: tienda @ puertogun . com.
You must take into account for this term the working days, which are Monday to Friday , Since if the order is made on a Friday or Saturday, your order will not leave until Monday.
How will your order be shipped
The requested articles will be considered So that they do not suffer any damage in their transport. They will also be wrapped in a neutral packaging that does not describe their content.
It will be collected, processed and delivered by a courier company outside our store, but we will trust your package due to your professional experience. Any incidents during the transport will be insured by an insurance company. Just as if you need to leave any instructions for delivery you can contact them directly or with us and we will manage everything.
When the courier delivers the package with your order you should check possible Malfunctions, blows, openings in the box, and any anomalies that may affect the condition of the articles it contains. If you detect something in the box, please note it in the same place where you sign it, as we will be able to claim any damage that the articles received.
When will you receive your order? / Strong>
Within 48 / 72h. Or even earlier, depending on the delivery areas of the courier company. And also depending on the time of order entry, local or national holidays, weekends, etc. . .
How much does it cost to ship your order?
At the time of purchase, Website will show the amount of the shipment. The amount of the shipment depends on the actual or volumetric weight of the article with what may be different for each item or if they are one or several units. Do not worry, because you will have all the information before confirming your order.